The board · live

Every concern, and the clock running on it

Each department has two hours to acknowledge its part or it escalates on its own. Resolution target is five working days per facility policy.

Intake · resident & family concern

File a concern

Filing texts every department you assign. You get a confirmation that it went out, and another when it closes.

Use the name as it appears in the chart — resident files are pulled by this name.

Date the concern was voiced Auden separately stamps the exact time it was entered. Both print.

Unit

Resident name

Room number

The written decision has to be issued to a named person, so this is who receives it.

Person presenting the concern

Name of person reporting

Relationship to resident

Best contact for the decision

File anonymously — residents have the right to file without identifying themselves, and blocking that is citable under F550

Write what was said, not what you concluded. This text prints on the decision letter.

Type Compliments count. A box that only takes bad news stops getting used.

Priority

One-line summary

Description of the concern

Alleges abuse, neglect, or misappropriation of property

Tap every department that has a part in this. Each one gets its own text, its own clock, and its own place to write what they did.

Nothing sends until you save.

Resident files · survey mode

All departments, all dates, in one file. This is the answer to "can I see the grievances for room 214" without anyone opening a binder.

Packets print to letter size with the facility header, every department response, and a chronological trace log.

Passive trace log

Written by the system, not by staff. Nothing here can be edited, which is the entire point of it.