Grievance and concern tracking · Skilled nursing
Auden timestamps a concern the moment it's raised, routes it to every department that has to answer, and holds each one to its own acknowledgement window. When it's time to write the decision, all seven required elements are already accounted for.
Built by a licensed nursing home administrator, for the people who sit across from the surveyor.
Live example. Every department assigned to a concern carries its own clock, and the record shows exactly when each one was opened, by whom, and on what device.
42 CFR §483.10(j) · F585
A decision missing any one of them is a finding, no matter how well the concern itself was handled. Auden checks each element as it's written and won't mark a decision complete until all seven are there.
Residents can file anonymously. Auden accepts an anonymous concern without a name attached and still runs the same clocks against it, because obstructing that right is separately citable under F550.
From the hallway to the signed decision
A resident, a family member, or a staff member files in under a minute — at the desk, on a phone, or anonymously. The received timestamp is set once and never moves.
Assign every department that has to answer, not just one. Each gets its own acknowledgement window and its own response box. Re-route later without losing the original clock.
Each department head records what they found and what they did about it. Nothing is closed on a verbal "handled it" that nobody can produce six months later.
The administrator writes the decision with a live check against all seven required elements, then prints it for the resident's file and the grievance log.
§483.12(c)
A concern that alleges abuse, neglect, or misappropriation isn't a grievance with a shorter clock. It's a different track, and Auden treats it that way from the first keystroke.
Reportable incident track
Flagging a concern as reportable pulls it out of the normal queue immediately and puts the statutory deadlines in front of whoever is holding it. Nobody earns recognition points on a reportable incident — that's hard-coded, not a setting, so nothing in the system can ever create a reason to under-report.
Why it's built this way
Staff earn recognition for acknowledging inside the window and answering completely — never for what they found, what they concluded, or how fast they closed something. Rewarding speed to closure is how facilities teach people to close things quietly.
When a concern lands on the wrong desk, the fix shouldn't reset the timeline. Auden moves the assignment and keeps the received timestamp, because that's the date the surveyor is going to read.
Search a resident and get the whole history — every concern, every department response, every decision issued, in one place instead of three binders and somebody's memory.
Now recruiting pilot facilities
Auden is in pilot with a small number of skilled nursing facilities. If you'd rather test this than read about it, tell us a little about your building and we'll walk your actual workflow through it.
Pilot facilities aren't charged. We'll ask you to use initials and room numbers rather than resident names, so nothing protected goes into the system while we're still testing.
See the demo first